Background
Casa Pacifica subscribes to a text messaging service that allows us to send text messages in bulk. This provides us with a powerful tool for quickly communicating with all of our staff.
Messages from this service are primarily intended for use in the event of an emergency but can also be used to send non-emergency messages to specific groups. These messages would be used to communicate with staff when other means of communication are impractical or simply not available. For example, our Crisis teams will be able to use this service to quickly broadcast a message to all of its members. This service could also be used as an alternative to sending an brief email message to all Casa Pacifica staff. Due to the public nature of this service, no staff or client confidential information will ever be sent in a text message from this service.
Like all standard text messages, messages from this service are sent to cell phones (in SMS format). As such, these messages may incur a service charge. As with most current cellular service agreements, Casa Pacifica-issued cell phones have unlimited texting. If you have a Casa Pacifica supplied cell phone please sign up from that phone today.
If you want to sign up with your personal cell phone, and do not have unlimited texting, please be aware service charges may be incurred when a message is received on your phone. By signing up, you are agreeing to accept whatever service charges, if any, are associated with text messages sent from Casa Pacifica.
How to Sign Up (opt in)
To sign up, simply text the word “CasaPacifica” (one word; no quotes; not case sensitive) followed by one of the group names below to the number 313131.
There are a minimum of three texting groups you should sign up for:
- AllStaff – This is for all Casa Pacifica staff at all locations. Non-emergency messages that are urgent or time sensitive will be sent to this group. This includes status updates from Facilities and IT.
- 911 ALL – Emergency messages that apply to all Casa Pacifica locations and staff will be sent to this group. All Casa Pacifica employees should sign up for this group. However, we will also be inviting outside treatment team members, county partners, parents, schools, etc. to sign up to receive emergency messages sent to this group.
- Your office location - Sign up for your office location:
- 911Campus - Emergency notifications intended for Campus staff
- 911Flynn - Emergency notifications for Flynn Rd. staff
- 911SB - Emergency notifications for Santa Barbara office staff
- 911SM - Emergency notifications for Santa Maria office staff
You can also sign up for additional Casa Pacifica locations. The location groups are listed here.
For example, to sign up for all staff messages send the text: “casapacifica allstaff” . Within a few minutes you will receive a confirmation message that also explains how to later opt out from receiving messages:
To sign up for agency-wide emergency message send “casapacifica 911” to 313131:
Additional message groups you can sign up for are listed here.
Messages received from Casa Pacifica come from the number 313131. We suggest you add a contact on your phone or in Outlook named “Casa Pacifica Messages” and enter the number 313131 in the primary phone number. This way messages from Casa Pacifica will show up as coming from “Casa Pacifica Messages” rather than simply 313131.
Instructions for opt-ing out are located here.
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